FAQ

HOW DO I CONTACT SHITTY?

You can email Shitty Wine Memes at info@shittywinememes.com 

WHAT IS SHITTY WINE MEMES?

Shitty Wine Memes is a Florida-based brand that brightens the day of an audience connected to wine. From those just starting out to deep into their wine career, there’s something for everyone. Check out daily content on Instagram and the online shop!

WHERE CAN I BUY SHITTY WINE MEMES PRODUCTS?

All of the current products can be found online at shittywinememes.com shop

You can also find select enamel pins at the following wine shops:

Fort Lauderdale, FL: Small Wine Shop

Saint Petersburg, FL: Cellar Masters Wine Bar & Bottle Shop

San Francisco, CA: DECANTsf

Columbus, OH: Accent Wine 

London, UK: Bottle London

WHOLESALE?

If you are interested in carrying Shitty Wine Memes enamel pins and stickers at your location please send an email to info@shittywinememes.com

Or shop Shitty Wine Memes merchandise using Faire a site for independent wholesale vendors!

SHIPPING

Please ensure your address is correct when checking out online. We cannot be held responsible if you provided the wrong address and it's shipped there.

Within the US: We ship USPS First Class Mail which includes a tracking number and can take 1-7 business days once shipped.

UK: All items shipped First Class. If your tracking has not been updated, please enter your tracking number on the Royal Mail website.

International Orders: All items are sent First Class. There is limited tracking but no guaranteed delivery date. It can take 7-30 business days to reach you once shipped. Sometimes it takes a few days to show up in the USPS international tracking system and not all countries keep this information updated. 

INTERNATIONAL ORDERS

If you are outside of the U.S. please be aware if your country has an import tax. Your items may be held at customs if you do not pay and that could be why you have not received an item yet. It is your responsibility to know the import price/rules for your country, these custom fees are the customer’s responsibility to pay. 

LOST OR STOLEN PACKAGES

For all customers, we will not be held responsible for stolen or lost parcels. Please see shipping FAQ below to see specific times and shipping methods for domestic and international.

LOST OR DAMAGED PARCELS

If you believe your order is lost or stolen, please take these following steps to try to recover the item:

  1. Wait a few extra days. Sometimes USPS will scan a package early before actually delivering it. Occasionally, shipping estimates can be slow at certain times of the year (winter holidays especially).
  2. Check with neighbors, roommates or office coworkers in case they have taken your package by mistake.
  3. Call or visit your local post office and inquire the Post Master about your missing package. Make sure to bring a tracking number or any other specifics you have about your package.
  4. Submit a Search Request with USPS to try to locate your lost items.
  5. If none of these have worked send me an email and we can figure something out!

REFUNDS AND EXCHANGES

Please make sure your address is correct. If items are shipped to the wrong location, no refunds or replacement shipments are available.

To return your product, email info@shittywinememes.com

MORE QUESTIONS?

Email info@shittywinememes.com

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